Legal information
Terms and conditions
Find all of the legal documentation related to Shepherd Neame's everyday activities right here.
Website
The terms and conditions governing your use of our website.
Conditions of sale
The terms and conditions governing all purchase orders from Shepherd Neame.
Online shopping
The terms and conditions governing purchases made through Shepherd Neame's online shop.
Gift cards
The terms and conditions governing our physical and digital gift cards and vouchers.
Accommodation
The terms and conditions governing your stay in a Shepherd Neame hotel or inn.
Visitor Centre accessibility
Find out whether we can cater to your access needs on your visit to the Brewery.
Order and Pay
The terms and conditions for using Order and Pay in selected Shepherd Neame pubs.
Policies
Learn more about the policies that govern how Shepherd Neame behaves as a business.
Website accessibility
We're committed to making our website accessible to all our customers.
Privacy
How Shepherd Neame collects, uses, and protects the personal data you provide us with.
Cookies
How Shepherd Neame uses cookies and similar technologies on our website.
Modern slavery
How we're ensuring that slavery and human trafficking are not occurring in our organisation.
Gender and pay
How we are striving to improve, and reduce the gender pay gap at Shepherd Neame.
Promotions and competitions
Check out the terms and conditions for all Shepherd Neame's special promotions and competitions.
Birthday Club
Terms and conditions governing Shepherd Neame's Birthday Club promotion.
Special offers
Find terms and conditions for special offers across all Shepherd Neame pubs and hotels.
Prize draws
Find terms and conditions for Shepherd Neame's competitions and prize draws.
Singha promotions
Find terms and conditions for all Singha-related promotions being run in association with Shepherd Neame.